![]() Some companies have apps that allow the customer to track the move every step. A good moving service will have an established customer support line to resolve any questions or issues the customer has with the moving service. Customer SupportĬustomer support is key for hiring a senior moving service. When researching “moving help near me,” customers can avoid these pitfalls by hiring a licensed mover and vetting the company thoroughly through online reviews and the Better Business Bureau. The FMCSA uses these complaints to investigate the company and take any potential enforcement actions. When that happens, consumers can take action by filing a fraud complaint with the Federal Motor Carrier Safety Administration. Other typical schemes include intentionally inflating freight weights or losing items and refusing to cover the cost. ![]() There are horror stories involving moving companies who deliberately lowball their estimates only to withhold customer belongings later unless they pay more. While the vast majority of moves go off without a hitch, many don’t. Customers will want to make sure all these details are clearly communicated before booking a service. While some allow customers to cancel right up to the moment when they start providing services, others require customers to cancel at least 1week before the move date. ![]() ![]() Cancellation policies vary from moving company to moving company. The deposit should only be for a relatively small amount of the estimate and should be refundable should the customer cancel within a reasonable amount of time. Many moving companies require customers to pay a deposit to reserve their services. With released value protection, the customer only receives up to 60 cents per pound per item-so that $1,200 computer that weighs 10 pounds would only net the customer $6 in reimbursement. With complete value protection, the customer receives replacement value for the damaged or lost item. The former option is the better of the two. For customers moving to a different state, moving services are required by federal law to offer complete value protection or released value protection. Quality licensed movers should have insurance that protects items from damage or loss as they are transported from point A to point B. Moving companies should either provide this information directly on their website or promptly confirm the credentials with customers when asked. License and InsuranceĬustomers should verify that movers have the appropriate licensing that meets the Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) standards. After the consultation, the mover should be able to provide the customer with an accurate estimate of how much the move will cost. Some moving services will offer a quote over the phone, while others require an in-person consultation. Moving services handle their quotes and pricing differently. Full-service moving companies offer a more comprehensive moving service, including assisting with the downsizing process, selling or donating unwanted possessions, and packing and unpacking services. Labor-only moving services will only move boxes and furniture from point A to point B, leaving it to the customer (and any willing family members or friends) to complete all pre-move packing and preparations. Whether looking for the best local moving company or the best movers for out of state, customers will want to check the service area when vetting the moving company.Ĭustomers should consider the type of service they need when hiring a senior moving service. There are also local moving services that only handle moves of 50 miles or less. Additionally, only certain moving services can accommodate international moves. Some moving services for senior citizens can facilitate moves anywhere in the country, while others only serve certain states or regions. Moving Distance and Service Areaįor help moving, shoppers should begin looking for a service that will serve their current location as well as the location of the new home. Read on to learn more about what to look for in these specialty movers. Seniors should go beyond simply searching for “moving companies near me” or “moving services near me.” Service area, full-service options, and cancellation policies are just a few of the many factors to consider when shopping for one of the best senior moving services. Photo: What to Consider When Choosing One of the Best Senior Moving Services
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