To get the above widget, make sure the ticket is assigned to an agent and that agent's email should match a technician's SSO ID in LogMeIn Rescue.Ĩ. Now, you can view your LogMeIn Rescue widget right below the ticket sidebar in the ticket details page.ħ. Upon entering your Company ID and SSO password, click on Update in your integration settings to enable the integration.Ħ. Now enter your new SSO password in the LogMeIn Rescue Integration settings page.ĥ. Enter your new SSO password and click on Save Changes to save your SSO password. To set your SSO password, go to LogMeIn Rescue Admin Center > Technician Group > Global Settings > Single Sign-On > new SSO password. To set your technician's SSO email ID, go to LogMeIn Rescue's Admin Center > Technician Group > Select the technician > Organisation > Single Sign-On ID and enter your agents SSO email ID and click on Save Changes. To get your Company ID, go to your LogMeIn Rescue Admin Center and navigate to Admin Center > Technician Group > Global Settings > ASP.Net C# server side exampleģ. To integrate LogMeIn Rescue with Freshservice, go to Admin > Apps > Get more Apps. Then locate LogMeln Rescue app in the app gallery and click on install.Ģ. The LogMeIn Rescue integration allows your agents to provide instant remote support to customers and log session details back in Freshservice.Ĭurrently, LogMeIn Rescue supports only Windows users for using the Technician Console.
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